Buying Help
Answers about purchasing, finding content, conversions, returns, and more
67 articles
How to edit/add payment methods to your accountHow to edit/add payment methods to your account
Why are payments sometimes declined, and what billing details are necessary to complete a purchase?
Why do Turbosquid orders get cancelled and how can customers resolve the issue?
Purchasing and Downloading
Purchasing and Downloading
Payment Method Now Appears From ShutterStock When Purchasing
I bought the wrong format
What does TurboSquid do with credit card numbers?
Can I use PayPal to Purchase?
Can I request a quote from TurboSquid?
I need to add a large list of products to my cart, and I only have the product IDs. Is there a quick way to do this?
How do I download using My Files?
What to do if I have trouble with a purchased product?
What are the available payment options for purchasing?
I am unable to download content from an older purchase.
How do I choose which file format I need?
When will you ship my purchase?
How do I remove items from my shopping cart?
What to Expect When You Import Exchange Formats
Exchange Formats
Native File Format
Why have I been asked to provide ID?
How to download model textures
My order history says that my order is “Under Review.” What should I do?
How can I get a receipt or customized invoice?
TurboSquid's Best Price Policy
TurboSquid's Refund and Return Policy
Applying VAT/GST and Tax Exemptions on TurboSquidTurboSquid applies tax based on your location. Enter your VAT/GST or contact support if you're tax-exempt in the U.S.
How To Download
Are prices displayed on TurboSquid in US Dollars (USD) or local currencies?
How can I resolve problems with order processing on TurboSquid, such as downloads, payments, or access issues?
Which currency are prices displayed in on TurboSquid?TurboSquid prices are always displayed in US Dollars (USD).
Solutions for common product issues
Solutions for common product issues
Missing textures and materialsFix missing textures and materials in 3D models with quick solutions: download archives, check previews, and adjust file paths
Error messages when opening model
Extracting compressed files: RAR, ZIP, and others
Missing model components
Render issues
Missing rigging and/or animation
How to reset your point of origin
Conversions
Conversions
File Format Conversion RequestsLearn how to request file format conversions, including eligibility limits, restrictions on free models, and guidelines for faster support
Conversions FAQFind answers about submitting conversion requests, eligibility limits, and restrictions for free models, 2D formats, and 3D printing
Conversions for standard 3D modeling applicationsCommon limitations you may encounter for conversions to standard 3D modeling applications
Conversions for game enginesCommon limitations you may encounter for conversions to game engines
Conversions for solids-based applicationsCommon limitations you may encounter for conversions to solids-based applications
Conversions for CAD-based applicationsCommon limitations you may encounter for conversions to CAD-based applications
Conversions for 2D applicationsCommon limitations you may encounter for conversions to 2D applications
Element 3D for After Effects
Enterprise Accounts
Enterprise Accounts
Entering Purchase Order numbers or other information for reference on invoices
Exporting Enterprise Account transaction details to Excel
How do I access my Corporate Enterprise Account Download Cart?
How does my company's Enterprise Account get activated?
Opening an Enterprise Account
What features are available to me in the Corporate Account page to manage my Enterprise Account as an account administrator?
How do I authorize people at my company to use the Enterprise Account?
How are Enterprise Account members' account balances handled?
How do I view all of the purchases made with my Enterprise Account?
How is invoicing handled for Enterprise Accounts?
How do I suspend an authorized member on my Enterprise Account?
Administrator access for TurboSquid Corporate and Enterprise accounts
Making Purchases with a TurboSquid Enterprise Account
What is a TurboSquid Corporate or Enterprise Account?Learn more about a TurboSquid Corporate or Enterprise Account
Benefits of a TurboSquid Corporate AccountLearn more about a TurboSquid Corporate Account
How will a TurboSquid Enterprise Account make purchasing easier for my company?Make purchasing easier with a TurboSquid Corporate account
As a company, can I put funds into my account or pay via Net Terms?Learn how you can add funds to a TurboSquid Corporate account