Why are payments sometimes declined, and what billing details are necessary to complete a purchase?
Payment declines during online purchases are often caused by incomplete or incorrect billing information. Below, we explain the root causes and steps to ensure successful purchases, including specific guidelines for personal and business card users.
Common Causes of Payment Declines
Missing Billing Name: TurboSquid requires the cardholder's full name (first and last) in the billing details. Payments may be declined if initials or partial names are entered. ,
Using a Business Card Without Full Details: For business card users, both the cardholder’s name and the company name must be included in the billing profile. Business names alone will not suffice. ,
Incomplete Billing Address: Payments can also fail if the billing address is missing or incomplete. Ensure that all required fields in the billing section are properly filled out.
Billing Information Requirements
To successfully process your purchase, ensure the following details are entered in your billing information:
For Personal Cards:
Enter the full name of the cardholder (first and last name).
Avoid using initials or abbreviations in place of the full name. For example, use "Emily Smith" instead of "E. Smith."
For Business Cards:
Enter the full name of the cardholder (first and last name) in the Cardholder Name field.
Include the company name in addition to the cardholder's name. For example, "John Doe - Example Company." ,
Steps to Resolve Payment Decline Issues
If your payment was declined, follow these steps to resolve the issue:
Review your billing profile fields to confirm all required information is entered, including: - The cardholder's full name (first and last, no initials). - For business cards, both the card user’s name and the company name.
Re-enter your payment method if it was removed after a decline. Ensure that you input complete and accurate details.
After correcting the information, retry the purchase. Updates should resolve the issue, and your payment will typically be approved upon review.
Following these guidelines will help you avoid payment declines and complete your purchases smoothly on TurboSquid.