Missing textures and materials

Check to see if there is a separate texture and material archive/folder that you must download.
​Sometimes artists will upload files and textures into a separate download archive/folder. They may also include textures in other archive folders for one of the other available formats. Please visit our How to download model texture article for instructions on how to find textures in a separate download archive.

Check to see if the the textures are available through the product's preview page.
​If the files in question are not available with the rest of the downloadable files, it is possible that the artist uploaded these as a promotional download You can find promotional downloads on the model’s full preview page under the Previews section. Please visit our How to download model texture article for instructions on how to find textures on the product preview page.

Check to see if the textures are applied using an absolute path.
​If you receive a missing texture/file error message, this may be a result of the texture files using an absolute path rather than a relative or stripped one. Try stripping or localizing the paths of several of the textures to see if this resolves the issue.

Check to see if any texture/material view settings have been disabled or hidden.

If the textures are not visible within the viewport but show when the model is rendered, this could be a result of the program settings. Most 3d modeling applications have options that allow you to hide or disable the ability to view textures/materials within the viewport. Changing these settings may resolve the issue.

Check to see if the file being used is an exchange format or native file type.

If you are using an exchange format, please note that the issue may be the result of a limitation of the exchange format. Our Product Support team can review the model and attempt to convert the asset into an alternate compatible format. To submit a request, please complete and send our Conversion request form. In the meantime, if you would like to review additional information about exchange formats, please visit our Knowledge Base entries about Exchange Formats and What to expect when you import exchange formats.

Check if all required plugins are installed and enabled.

Ensure that all necessary plugins/third party programs are enabled. If the model is using a third-party plugin, it must be enabled in order for the materials to show correctly.

Check to see if the missing materials appear when rendered.

Do a quick test render. Sometimes the materials may appear black in the viewport but actually render fine.