How to Resolve Common Issues with Order Processing on TurboSquid
If you're experiencing problems with order processing on TurboSquid, such as issues with downloads, payments, or accessing your orders, this guide provides actionable steps to help you resolve these problems efficiently.
Common Download Issues and Their Resolutions
If you're having trouble completing a download, here are some recommended steps:
Clear Your Browser Cache and Cookies: Many download issues are caused by outdated cache files or cookies stored in your browser. Clearing them can help resolve the problem.
Retry the Download: After clearing your cache and cookies, try initiating the download again.
Following these steps should resolve most minor technical glitches preventing downloads.
Order Authorization Requirements
In some cases, certain products may require authorization before they're available for download. For example:
Specific models, such as brand-licensed designs, may undergo a review process for approval before you can access them. This could be a reason why some products remain listed as "pending review."
If your order involves such products and is pending approval, you may need to wait until the review is completed.
Accessing Your Downloads
Once your order is ready for download, you can access it using the following link: TurboSquid Downloads. This link directs you to the dedicated download page where your purchased assets are available.
Payment Troubleshooting
If your payment fails, try these steps to resolve the issue:
Clear Browser Cache and Cookies: Clear your browsing data and retry the payment.
Use a Different Payment Method: TurboSquid accepts payments via credit cards (including Visa, Mastercard, American Express, and more) and PayPal. Consider switching to another payment option.
Verify Card and Bank Details: - Ensure the card details you entered are correct. - Check if your bank has blocked the transaction.
Payments may also fail due to authorization issues unrelated to TurboSquid’s system. In such cases, reach out to your credit card provider for more information.
Order History Troubleshooting
If your order history remains empty despite checking your account and browser settings, follow these steps:
Confirm the Email Address: Double-check that you're using the same email address linked to your TurboSquid purchase.
Look for the Order Confirmation Email: After completing a purchase, you should receive an email containing your order number.
Verify Where the Purchase Was Made: If you have a Free3D account linked with TurboSquid, ensure you’re checking the correct account.
These steps can help you trace your orders effectively.
Conclusion
By following the steps outlined above, you should be able to resolve the majority of order-related issues on TurboSquid. Whether it's troubleshooting downloads, managing pending authorizations, or addressing payment failures, this guide ensures you have the necessary tools to navigate problems effectively. For further assistance, visit the TurboSquid Support Center.