Our policy is to act as intermediary in all artist-purchaser relationships. This ensures that if there is a problem, we are able to resolve those issues for you efficiently and within a proper framework. To protect privacy of both contributors and customers, direct contact with artists is not allowed. If you wish to communicate with an artist, please contact Support. They can contact the artist for you and make sure that all of your questions are answered.
If a purchased 3D model is not functioning as described, our product support team can reach out to the artist to address these issues. To streamline this process, please provide detailed information about your issue, including screenshots if possible. If the artist cannot resolve the problem, we will work with you on alternative resolutions, such as refund arrangements.
TurboSquid's Policy on Custom 3D Services
TurboSquid specializes in providing ready-made, pre-designed 3D models for purchase on its platform. They do not directly cater to requests for custom model creation, animation services, or freelance artist hiring. For customers seeking custom 3D work or contract-based collaboration, TurboSquid recommends using CGHero.com.
Recommended Alternative: CGHero.com
If you are looking for custom 3D models, animations, or other bespoke services, TurboSquid recommends CGHero.com. This platform connects customers with talented 3D artists who specialize in creating custom 3D assets based on specific requirements. To get started with CGHero:
Visit this link to access the CGHero-TurboSquid partnership page.
Submit your request, including details on your project needs and specifications.
FAQs About Custom Services at TurboSquid
Q: Can I request a custom model directly from TurboSquid artists?
A: No. TurboSquid does not allow custom requests from individual artists. Only published models are available for sale.
Q: Can TurboSquid help me find freelance 3D artists?
A: No. TurboSquid does not offer freelance artist hiring services. Instead, you can use their partner platform, CGHero.com.
Q: Who can I contact for custom model improvements or services?
A: TurboSquid recommends CGHero.com for any custom 3D model improvements or bespoke creation needs. For additional questions or concerns, feel free to explore the TurboSquid Help Pages or reach out to their dedicated support team.