Our policy is to act as intermediary in all artist-purchaser relationships. This ensures that if there is a problem, we are able to resolve those issues for you efficiently and within a proper framework. To protect privacy of both contributors and customers, direct contact with artists is not allowed. If you wish to communicate with an artist, please contact Support. They can contact the artist for you and make sure that all of your questions are answered. Additionally, if you have technical or usage concerns about a model you're considering, you can request Support to reach out to the artist for further clarification about the model’s specifications. This ensures customers have the information needed before making a purchase.
If a purchased 3D model is not functioning as described, our product support team can reach out to the artist to address these issues. To streamline this process, please provide detailed information about your issue, including screenshots if possible. If the artist cannot resolve the problem, we will work with you on alternative resolutions, such as refund arrangements or credit. To minimize post-purchase issues, we recommend utilizing TurboSquid's resources for pre-purchase testing, like free model downloads, to assess compatibility before making a purchase.
How to Test a 3D Model's Compatibility and Suitability Before Purchasing
General Pre-Purchase Policies
TurboSquid does not allow users to download watermarked demo versions or trial parts of a paid 3D model before purchase. No samples or trial downloads for paid models are made available. This policy ensures a consistent purchasing process across the platform. If you have specific questions about a paid 3D model, TurboSquid's support team can assist by contacting the artist on your behalf for additional details.
Alternative Testing Methods
Free Models: TurboSquid offers a wide selection of free 3D models that can be used to test compatibility and assess the suitability of a particular format or aesthetic. Visit TurboSquid Free Models and use the format filters to find free models in the file type you'll be using. These free resources are an excellent way to evaluate technical compatibility without cost. When planning to purchase a 3D model on TurboSquid, leveraging free models and pre-purchase consultations via the support team ensures sufficient information for decision-making.
TurboSquid's Policy on Custom 3D Services
TurboSquid specializes in offering ready-made, pre-designed 3D models and animations for purchase through their platform. They do not directly cater to requests for custom model creation, animation services, or freelance artist hiring. For customers seeking custom 3D work or contract-based collaboration, TurboSquid recommends using CGHero.com. TurboSquid serves as a marketplace platform where independent artists publish ready-made 3D models and animations. These assets are available for immediate purchase and integration into projects. This marketplace approach ensures efficiency for customers seeking pre-designed solutions.
Recommended Alternative: CGHero.com
If you are looking for custom 3D models, animations, or other bespoke services, TurboSquid recommends CGHero.com. This platform connects customers with talented 3D artists who specialize in creating custom 3D assets based on specific requirements. To get started with CGHero: CGHero.com provides services such as personalized 3D model creation, custom animation services, and modifications to existing 3D models, ensuring a wide range of bespoke design needs can be addressed.
Visit this link to access the CGHero-TurboSquid partnership page.
Submit your request, including details on your project needs and specifications.
FAQs About Custom Services at TurboSquid
Q: Can I request a custom model directly from TurboSquid artists?
A: No. TurboSquid does not allow custom requests from individual artists. Only published models are available for sale.
Q: Can TurboSquid help me find freelance 3D artists?
A: No. TurboSquid does not offer freelance artist hiring services. Instead, you can use their partner platform, CGHero.com.
Q: Who can I contact for custom model improvements or services?
A: TurboSquid recommends CGHero.com for any custom 3D model improvements or bespoke creation needs.
Q: Can I try a paid model before purchasing?
A: TurboSquid does not offer trial downloads or demo versions of paid models. Customers can use free models for compatibility testing or contact the support team to inquire further about a paid model's specifications.