How Do I Resolve Payment Holds and Unreceived Payments on My TurboSquid Account?
If you're experiencing issues with payment holds or unreceived payments in your TurboSquid account, this guide outlines the possible causes and steps to resolve them.
Common Reasons for Payment Holds or Payment Delays
Incomplete Tax Information: Payments may be withheld if your tax forms are incomplete or missing. TurboSquid requires accurate and complete tax information for processing payments.
Missing Account Details: Issues such as an incomplete mailing address or incorrect payment method details can lead to payment holds.
Active Account Holds: Payment holds may also result from general account holds, which prevent payouts from being processed.
Steps to Resolve Payment Issues
Complete and Submit Required Tax Forms: - Navigate to your account's tax section and fill out the required tax forms accurately. - Submit the completed forms for review by accounting. Approval may take a few business days.
Update Account Settings: - Ensure all personal and payment details in your account are accurate and up to date, including your mailing address. - Go to your account settings and verify the removal of any active payment holds.
Verify Payment Method Details: - Check that the payment method linked to your account is correct and active to ensure smooth transaction processing.
Timeline for Resolution
Once you submit the corrected tax forms or update your account information, TurboSquid's accounting team will review your submission. While timelines may vary, approvals usually take a few business days.
Preventing Future Payment Delays
Always keep your tax information and account details updated.
Check your account settings periodically for any flagged issues or holds.
Respond promptly to any support alerts or notifications about your account.
Following these steps will help ensure your payments are processed smoothly and on time.
For further assistance, feel free to contact TurboSquid support through your account dashboard.