What are my options if I can’t wait for license-holder approval on a purchased model?
Some models on TurboSquid platform require approval from the respective license-holder (e.g., a brand such as Ford or General Motors) before usage or release. This approval process ensures adherence to proper licensing terms. If you find yourself unable to wait for this approval, several options are available to address your concerns:
Refund Options for Pending Approvals
Request a Refund Immediately: - If you cannot wait for the license-holder’s approval due to deadlines or other constraints, you can request a refund. Contact Shutterstock Support to initiate the process. Once the refund is processed, you will receive an email confirming the transaction.
Automatic Refund for Declined Approvals: - If the license-holder does not approve your intended usage of the model, a refund will be issued automatically. There is no need to take any action in this case.
Declining to Wait for Approval: - If you prefer not to wait for the entire review process, you can request that the approval be declined. In this scenario, your purchase will be refunded, allowing you to recover your payment.
Typical Duration for Approval Processes
The licensing approval process generally takes about one business day, but it may vary depending on the complexity and responsiveness of the license-holder. While the review ensures that the model is used according to licensing terms, tight deadlines or urgent project needs may make waiting impractical.
Special Considerations for License-Holder Approvals
Ford-Branded Models: Ford-branded models require specific approval from Ford to ensure the usage complies with their licensing requirements. If you choose not to wait, you can cancel your order and request a refund.
General Motors-Branded Models: Similarly, General Motors models also require their licensing approval before usage. Refunds are available either upon user request or automatically if the license-holder declines the approval.
How to Request a Refund
Contact TurboSquid Support through the Help Center.
Provide the details of your order and request a refund due to the pending license-holder approval.
Wait for the refund confirmation email, which will detail the transaction.
By understanding these options, you can proceed confidently with your purchased model while ensuring compliance with licensing agreements and protecting your investment.