TurboSquid Member Services offers support 24 hours, 7 days a week to answer any questions and help ensure you make satisfactory purchases. Our staff is always happy to assist you with file formats, usage rights, and general marketplace questions. The support ticket system emails your questions directly to the appropriate representative to be resolved as soon as possible.

For immediate answers to your questions, take advantage of our comprehensive Knowledge Base or Chat Live Now with an Agent.

To protect our artists and provide a superior customer experience, TurboSquid offers a Quality Guarantee on all our models, textures, and other products. Please feel free to contact our staff for assistance, solutions, or to request a refund. For more details on our refund and return policy, please visit the link below or open a Support Ticket.

TurboSquid's Refund and Return Policy

If you can't find the file format you need, please contact a member services representative. TurboSquid's Member Services can do simple file format conversions for free. For complex requests, our staff can assist you in finding a solution.