To protect our artists and provide a superior customer experience, TurboSquid offers a Quality Guarantee on all our models, textures, and other products. If a product is unsuitable for your project, you can contact our staff for assistance. For more details on our return policy, please review the link below or open a Support Ticket.

TurboSquid's Refund and Return Policy

• If you've found the perfect model but it's not in the right format, TurboSquid can help
• Free file format conversions can be done on almost any model within 24 hours
• Contact Member Services in advance to ensure it’s possible for the model you’re interested in purchasing
• Model collections and free models are excluded from the offer. Read our knowledge base entry for complete details on our conversion services.

TurboSquid Member Services offers support 24 hours, 7 days a week to answer any questions and help ensure you make satisfactory purchases. Our staff is always happy to assist you with file formats, usage rights, and general marketplace questions. The support ticket system emails your questions directly to the appropriate representative to be resolved as soon as possible.

For immediate answers to your questions, take advantage of our comprehensive Knowledge Base or Contact an Agent now.