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TS has changed the way the support submissions work. I'm not sure whether it is better or not. Certainly, their dropdown list of catagories seems to relate more to customer questions.
The problem I have is that all my old resolved support questions and related messages & replies have now vanished. Is there any way of getting them back?
WHY would we need them? For one thing, if you have reported a theft for example, and already proved ownership of a model, and it happens again, then all you need to do is to refer them to your previous ticket.
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