TurboSquid, Inc. is pleased to have been chosen as Autodesk's partner for the Autodesk Certified Animation Plug-in program, and as part of our commitment to the 3ds max users and Autodesk Certified Animation Plug-in development partners, we are proud to announce that we are offering free email-based technical support for all Autodesk Certified Animation Plug-in tools. The most important goal behind our technical support endeavors is to ensure that you have a good experience with your Autodesk Certified Animation Plug-in tools, and in those cases where there are problems, that you have a good experience with TurboSquid in getting your issues resolved quickly.

If you are having any difficulties with your Autodesk Certified Animation Plug-in products, then feel free contact our support team.

Please be sure to include as much specific information as possible when reporting errors including the following:

• The Autodesk Certified Animation Plug-in tool that is giving you trouble along with your product Serial Number
• Hardware configuration (single / dual motherboard, amount of RAM, etc.)
• Operating System (including language and Service Packs)
• Version of 3ds max
• Step-by-step description to reproduce the problem
• Other miscellaneous notes, plug-ins present and observations
• A *.max file that shows the problem
• A daytime phone number and return email address (if different than the one sent in on)

When sending files for diagnosis, please be sure to compress them with a Windows utility like WinZip or WinAce. This will make transfer a much simpler process.

You are also encouraged to visit our support forums to get answers from fellow users and from the developers directly. This online community has been set up specifically to make sure that you get the help you need, when you need it.

Installation & Authorization Support: If you have purchased one of the Autodesk Certified Animation Plug-in tools from the Autodesk online store and would like to gain access to the additional support materials (demo videos, etc.), please send your Name, Product and Product Serial Number to the to TurboSquid Support.

Our support staff will provide you with a secure download site where you can get the extras for your Autodesk Certified Animation Plug-in tools. Please be aware that if you do not provide us with a Product Serial Number, we will be unable to process your request.

Installation & Authorization Support: If you're having difficulty installing or authorizing your new Autodesk Certified Animation Plug-in, then you may also choose to call our technical support staff directly so that we can get you up and running quickly. If you decide to call, be sure that you have your Product Serial Number available. If you do not have it, our staff won't be able to assist you.

Phone: (504) 525-0990

Please understand this phone line is for Installation support only, and all other technical and usage support questions will be asked to use the TurboSquid Support system or referred to our support forums for assistance.